Last updated September 9, 2026
The short version: you can cancel at any time, in one click, and you keep everything you have already paid for until the date it runs to. We do not refund a period that has already been paid.
We take a card when you start, and we charge nothing for 30 days. Cancel before day 30 and no money changes hands at all. There is nothing to refund because there was never a charge. We also email you before the first charge, so the date should not be a surprise.
You are billed $29 for a month at a time. If you cancel partway through a month, that month is not refunded, and your access continues to the end of it. Nothing is charged after that. So cancelling on day 2 and cancelling on day 29 cost you the same and give you the same thing: the rest of the month you paid for.
The annual plan works the same way, and it is worth being blunt about what that means, because the number is bigger. You are buying a year. If you cancel in month two, you keep access for the remaining ten months and we do not refund any part of the year. There is no partial refund and no proration. If that is not a risk you want to take, pay monthly instead. The monthly plan exists precisely so that nobody has to bet a year on us.
From your billing page, in one click. No phone call, no email to a retention team, no questions asked. You will keep access until the end of the period you have paid for, and then it stops. Your children's work, hours and transcript stay in the account, so coming back later does not mean starting over.
If we suspend or terminate an account for a reason that is not your doing, we refund the unused time. That is the one case where money comes back, and it is in the Terms as well.
If you were charged and believe you should not have been, write to us before you call your bank. A card dispute takes weeks, costs everyone money, and cannot fix a problem faster than we can. We read every message and we would rather sort it out directly.
This page describes what our billing actually does today. Where it disagrees with the Terms of Service, tell us, because one of the two is wrong and we would like to know which. Nothing here limits rights you have under the consumer protection law of your own state that cannot be waived by an agreement.